City of Little Rock 311

Human Resources Divisions

Administration Division

The Administration Division maintains personnel records, processes requests for employment verifications, handles departmental billing and reconciliation, manages the Civil Service Commission, and coordinates Freedom of Information Act (FOIA) requests for all City departments (EXCEPT the Little Rock Police Department).

  • Civil Service Commission
  • Hard Copy and Computer-Imaged Personnel Files
  • Freedom of Information Act (FOIA) Requests
  • Compensation Manual
  • Human Resources Web Site Administration
  • Payroll/HRIS
  • Employee Status Changes
  • Leave Accruals
  • Requests for Employment Verifications
  • Employee Special Events
  • Departmental Reconciliation and Billing


Classification Division 

The Classification Division is responsible for the development and maintenance of job descriptions/specifications for uniform and non-uniform classifications. We collaborate with other City of Little Rock Departments in response to a rapidly changing work environment to include creating new classifications, reviewing reclassification requests, maintenance reviews, job analysis, grade assignment recommendations and determination of the exemption status of job descriptions in compliance with Fair Labor Standards Act (FLSA) regulations.  This work is accomplished through market analyses, surveys and the exchange of information with external organizations.  We conduct FLSA time records audits within the organization to identify potential areas of non-compliance relative to FLSA activities, assess risks and reduce the City of Little Rock’s exposure to FLSA liability and non-compliance. We conduct salary surveys  to ensure salary levels of specific job categories are competitive and/or to determine if City of Little Rock’s current rates of pay are comparable to the relative labor market.  We review the services provided by individuals and sole proprietors for City Departments for the purpose of classifying service providers as an independent contractor, as defined by the Internal Revenue Service, or an employee, subject to employment tax withholdings. We conduct periodic monitoring and verification of employee driver's licenses required as a condition of employment to ensure compliance with respective job descriptions/specifications.

  • Development and Maintenance of Job Descriptions/Specifications, including Pay Grade Recommendations
  • Classifies Job Descriptions as non-exempt or exempt in compliance with FLSA regulations
  • Maintains a list of classifications that require Random Drug Testing
  • Monitor and Verification of Driver’s Licenses
  • Review and Determination of services provided by individuals and sole proprietors for appropriate classification as an Employee or Independent Contractor
  • Consultation with Departments Regarding Reorganization Plans
  • FLSA Time Sheet and Record Keeping Audits
  • Salary Surveys
  • Job Descriptions can be found here 

Employment Services Division

The City of Little Rock employs nearly 2,000 full-time employees and numerous part–time employees. The goal of the Employment Services Division is to attract the best and the brightest to our organization, identify qualified applicants to fill job vacancies at all levels, to administer public safety promotional processes, coordinate all pre-employment screenings and on-board new hires.

The Employment Services Division accomplishes this goal through the following programs and services:

  • Applicant recruiting
  • Application processing and applicant tracking
  • Applicant screening and testing
  • Coordination of supervisor and manager promotion program
  • Pre–employment medical, drug and psychological examinations and backgrounds
  • New employee processing (payroll and benefits enrollment)
  • Executive recruiting
  • CLR TempStaff (the City’s temporary employee program)

Current job opportunities are posted on this website, LRTV11, and in City offices.

Labor and Employee Relations Division 

The Labor and Employee Relations Division (LER) works in a variety of ways to assist the City of Little Rock employees relating to labor and employee relation matters. The division’s goal is to provide excellent customer service and to ensure that all employees are treated fairly. The LER Division handles but is not limited to carrying out the following responsibilities:

  • Americans with Disabilities Act (ADA) Accommodations/Requests
  • Catastrophic Leave Bank Enrollment and Leave Requests
  • Family and Medical Leave Act (FMLA) Requests
  • Crisis Leave Program Requests
  • Religious Accommodations/Requests
  • Disciplinary Action Appeal Hearings
  • Performance Evaluations Appeal Hearings
  • Grievance Appeal Hearings
  • Unemployment Appeal Hearings
  • EEOC Discrimination, Harassment, and Wage Complaint Investigations
  • EEOC Charges of Discrimination
  • Personnel Policy and Procedures
  • Professional Development Training


Risk Management Division 

The Risk Management Division goes to great lengths to manage the City's health care programs, retirement packages, Workers' Compensation and a host of other benefit packages for the City of Little Rock.

  • Administers employee benefit plan contracts
  • Employee Benefit Plans Information
  • Retiree Insurance Continuation Program
  • Administers Non-Uniform Retirement Savings Plans
  • Retirement Benefit Estimate Calculations
  • Deferred Comp Hardship Withdrawals
  • Long–Term Disability Claims
  • Employee Benefit Enrollment, Coverage and Beneficiary Changes
  • Self-funded Workers’ Compensation Program including orientations and training programs
  • Wellness initiatives
  • Property insurance policy including building schedules and valuations