Graffiti, Mosquito Spraying, Expanded Garbage Services Among New Elementsa

LITTLE ROCK, Ark. (May 9, 2016) – Residents using the City of Little Rock’s free 311 app now have more options at their fingertips, with the ability to contact the City about missed recycling, illegal dumping, graffiti on structures, and mosquito spraying in addition to the other request categories already in the system.

Based on feedback from City departments and citizens, a list of 19 new categories was created. Those were recently added to the app, which is available for download in the Apple App and Google Play Stores.

“We significantly updated the 311 system last year and introduced the app in January, giving our citizens the tools to quickly connect to City services they need most,” City Manager Bruce T. Moore said. “It’s part of our ongoing efforts to use technology to the greatest benefit of the community.” 

Another update to the 311 app is the inclusion of an address field, where residents can enter a specific location, or continue to use the GPS-enabled map to select their current location.

Some of the request categories also include sub-categories. Graffiti, for instance, allows a person to select from seven different general locations, including street surface, traffic sign, private structure, or control box.

“What makes this type of technology so useful is that we can continue to add to the app,” Information Technology Director Randy Foshee said, adding that updates are scheduled on a quarterly basis if needed.

In many instances, a request might not be a City-provided service, but the 311 system handles those entries by routing them to the appropriate department or utility. 

The app will automatically update with the new categories. All of the categories are: 

Garbage Services

Bulky Item Pick-up

Missed Garbage

Missed Recycle       

Appliance Pick-up

Garbage Cart Issues

Carts being left out

Missed Yard Waste

Housing Violations

Graffiti-Located on structures and fences

Housing/Rental Violations

Illegal Dumping

High Grass & Weeds

Abandoned Vehicle

Parking in the Yard

Trash Rubbish Debris on Premises 

Streets Maintenance & Signs

Hazard/Object in Street or Alley

Street name sign-Repair and Replace   

Traffic Sign Repair and Replacement

Catch Basin/Drain Box Cleaning

Street Light Out

Ditch Maintenance

Pot Hole Repair

Snow & Ice Removal

Insects and Animals

Mosquito Spraying

Deceased Animal Pick-up at Street/Curb

Parks Maintenance

Trash in a Park

Tree/Limbs Down - Parks

Anyone using the mobile app to submit a request will able to track the status of that particular request. A request is automatically routed to the appropriate department, and a once a request has been fulfilled, a citizen will be able to get a notification that the request has been closed. Signing up as a reporter allows a person to quickly track requests.

Learn more about 311 at http://littlerock.gov/citizenServices/311.aspx. 

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