Records and Support Division
The Records, Support and Technology Division is comprised of the Records Section, Technology Section and the Accreditation Section. The Division is under the command of Major Heath Helton, who reports to the Assistant Chief of Police-Executive Bureau.
Major Heath Helton is a 25 year veteran of the Little Rock Police Department. He began his career in 1996 as a Police Officer. He was promoted to the rank of Sergeant in 2003, Lieutenant in 2011, and again to the rank of Captain in 2015. As Captain, he’s commanded the Training Division, Northwest Patrol Division, the Special Operations Division, and his current assignment.
Major Helton is a graduate of the 268th Session of the FBI National Academy. He holds a Bachelor’s degree in Leadership and Master’s Degree in Criminal Justice-Public Administration. He’s received numerous civilian and supervisor commendations, three Life-saving awards, three Police Commendation awards, the Civic Achievement award, and the Chief Lawrence Johnson Leadership Award. Major Helton the past director for the Arkansas Law Enforcement Torch Run benefiting Special Olympics, serves on the Board of Directors for Special Olympics Arkansas, and serves on the International Law Enforcement Torch Run Executive Council as Region IV Coordinator for the states of Arkansas, Kansas, Louisiana, Missouri, Oklahoma, and Texas. He also volunteers annually with the Martin Luther King Commission. Major Helton is married with four kids and is a resident of Little Rock.
The Records Section is under the supervision of a civilian supervisor and is responsible for the maintenance, dissemination and proper coding of all records in accordance with local, state, and federal laws. This section also ensures the timely submission and control of all records in a secure, orderly, and systematic manner.
The Records Section also contains the Telephone Reporting Unit, which is under the direction of a Sergeant and responsible for answering non-emergency phone requests for police service and taking reports over the phone. This unit reduces the need to dispatch officers to service calls that do not require the physical presence of uniformed officer(s). The unit is staffed with two civilians and five cadets.
Technology & Equipment Section
The Technology and Equipment Section is under the direction of a Lieutenant and is responsible for the maintenance and service of all departmental vehicles, the operation and maintenance of the department’s Body Worn Camera Program, compliance of all A.C.I.C. /N.C.I.C. regulations, and assists the Command Staff in the coordination of Crime Analysis activities and reporting. This section also conducts project research analysis and compiles monthly, quarterly, and yearly reports as directed by the Chief of Police. In addition, this section ensures departmental compliance with appropriate criminal statistics reporting protocol, supervises the maintenance and upgrading of computerized police records management systems, and serves as a liaison with the Office of Information Technology and the Communications Center.
The Accreditation Section is under the direction of a Sergeant and is responsible for the management and distribution of departmental directives, coordinates and assists in announced and unannounced inspections of all departmental components to ensure compliance with all standards mandated by the Commission on Accreditation for Law Enforcement Agencies, Inc. (C.A.L.E.A.), ensures that all C.A.L.E.A. compliance files are up-to-date, serves as a liaison to C.A.L.E.A. for all accreditation matters, and provides assistance to all Departmental units to ensure clarification and continued compliance with C.A.L.E.A. standards. In addition, the Unit maintains and assists staff in the research, development, and preparation of new and/or revised departmental orders and forms, assists in the identification of new programs, policy and procedures or acquisition of equipment to improve the performance of the department in compliance with applicable standards, and serves as a management tool to the Chief of Police by conducting comprehensive review and analysis of departmental operations, procedures, personnel and facilities.
In 2020, the Accreditation Section’s professional work successfully allowed for the Communications Division to become internationally accredited. Such efforts allowed the Little Rock Police Department to become one of thirty-eight (38) agencies worldwide to achieve the Tri-Arc status for accreditation, with the Department, Training Division and Communications all being C.A.L.E.A. compliant.