City of Little Rock 311

3-1-1 Synopsis

311 is now an app, too

Little Rock 311 is available for Android and Apple smart devices. The free app lets citizens make a request directly from their phones and then track that request. On a smartphone, open your app store and search for Little Rock 311 to download this app.

download in the Apple app store

You can also email us at LittleRock311service@littlerock.gov.

What is 3-1-1?

Little Rock 3-1-1 is a simple, three-digit number that residents, businesses and visitors can call to reach the City to make inquiries regarding services, report problems, check the status of issues or obtain general information. Instead of having to scroll through a list of more than 200 seven (7)-digit City numbers, all people need to know is 3-1-1. From obtaining City resources, identifying the location of a pothole, to reporting a stray dog in your neighborhood and a whole lot more, 3-1-1 operators are ready to assist.

 

Here is a video explaining how to use the 3-1-1 service.

Why was 3-1-1 created?

The 3-1-1 service is part of an ongoing effort by Little Rock to make City Government easier and more responsive to the needs of residents, its business owners and visitors. The City of Little Rock 3-1-1 system is a part of the 2004 Bond Project approved by the voters.

When do I call 3-1-1?

Remember that 3-1-1 is for non-emergent City Services while 9-1-1 service is for emergencies, such as house fires and violent crimes, which require an immediate response from police, fire crews or an ambulance. When in doubt, try 311 out.

Customer Service Representatives staff the phone from 7:00 AM – 7:00 PM, Monday – Friday, and 8 am to Noon on Saturdays. Closed for City Holidays

Individuals living outside the Little Rock City Limits or from any number that presents a challenge reaching 3-1-1; pleasedial (501) 371-4437.

If a non-English speaking individual calls 3-1-1, a third-party translation service will join the call, at no cost to the caller.

The 3-1-1 Operators are equipped with computer-based technology that will enable hearing impaired individuals to easily communicate with the City of Little Rock utilizing their current TDD/TTY devices.

When all City Departments are closed or released early 3-1-1 Call Center will be closed; however, the email and voicemail are still options for reporting concerns.  LittleRock311service@littlerock.gov email account and the voicemails are checked and responded to each business day, throughout the day. Requests entered via the website or mobile device will immediately go directly into the 311 system.

The  3-1-1 system will provide crucial community feedback on information residents and visitors need most and want from their local government. Locations for various types of requests can be found by visiting ‘Citizen Connect’ on the City of Little Rock home page.

For emergencies call 9-1-1

Reasons to Call 3-1-1

City Services

  • General City Service Information of Phone Numbers
  • Locations and Hours of Operation of City Departments
  • Potholes that Need Repair
  • Street Sweeping Requests
  • Ditch Maintenance requests
  • Missed Garbage Pick-ups
  • Missed Recycling Pick-ups
  • Garbage and Recycle Bin Issues
  • Dumpster Requests
  • Report High Grass and Weeds
  • Request Bulky Item Pick-up
  • Trees down on the street
  • Traffic Light Outage
  • Street Light Outage
  • Stray Animals
  • Aggressive Animals
  • Park Maintenance
  • Trash in the Park
  • Operating a Business without a Permit
  • Construction without a permit or after hours violations on a Commercial Property
  • How to Dispose of Hazardous Materials and Medications

311 is here to help, give as a call.

For emergencies call 9-1-1