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Internal Affairs Section
Willie Hinton Neighborhood Resource Center
3805 West 12th Street, Suite 206
Little Rock, AR 72204
(501) 918-4275
Monday-Friday 8:00-4:30
The Professional Standards Section is under the command of Major Jordan Neufer.
The Little Rock Police Department is committed to upholding the public trust by conducting unbiased and thorough internal investigations of alleged employee misconduct, while ensuring all persons involved are treated with respect.
Filing a Complaint
To file a complaint against an employee of the Little Rock Police Department, call or come to the Internal Affairs office during regular business hours or contact a Police Department employee to be referred to an on-duty police supervisor.
The Internal Affairs Unit is responsible for investigating the following allegations, but not limited to:
All complaints involving serious misconduct; excessive force; bias based profiling; misuse or abuse of police authority and other complaints as may be directed by the Office of the Chief of Police. Complaints of inadequate police service, rudeness, unprofessionalism, etc. will be handled by the employee’s Chain of Command.
The Complaint Process
Investigations are conducted whenever a written Citizen Complaint Form has been signed by the complainant or the Chief of Police orders an investigation. Complaints brought by citizens who do not wish to become involved to the extent of signing a letter or sworn statement, will be investigated in the same manner as any other complaint. During the course of the investigation, the Internal Affairs Investigator shall keep the complainant informed of the status of their complaint. Upon completion, the file will be forwarded to the involved employee’s Chain of Command for review and evaluation. The Office of the Chief of Police will review all complaints and make a final determination based on the recommended discipline and/or corrective action.
The complaint will be classified as either:
1. Sustained - the allegation is supported by sufficient evidence;
2. Not sustained - there is insufficient evidence to prove or disprove the allegation;
3. Exonerated - the employee’s actions were within the scope of his authority, complied with departmental guidelines and were lawful and proper;
4. Unfounded - the allegation was false or not factual or did not occur; or,
5. Misconduct - not based on complaint, where revealed.
Below you will find two printable complaint forms in both English and Spanish. Once completed and signed, these forms can be provided to the Professions Standards Section's office, or any supervisor with the Little Rock Police Department:
Citizen Complaint Form-English
Citizen Complaint Form- Spanish
When a final decision has been rendered and/or final action taken, the citizen will be advised in writing of such decision or action. The complainant has the right to appeal the results of the investigation to the Civil Service Commission if the complaint was filed within 30 days of the alleged incident.
Accreditation Public Comment Portal
The purpose of this public portal is to receive comments regarding an agency's compliance with CALEA standards, engagement in the service community, delivery of public safety services and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. the overall intent of the Accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence. You may access the public portal with this link:
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgement to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA Accreditation.
