3-1-1 Synopsis

311 is now an app, too

Little Rock 311 is available for Android and Apple smart devices. The free app lets citizens make a request directly from their phones and then track that request. On a smartphone, open your app store and search for Little Rock 311 to download this app.

download in the Apple app store

You can also email us at LittleRock311service@littlerock.gov.

What is 3-1-1?

Little Rock 3-1-1 is a simple, three-digit number that residents, businesses and visitors can call to reach the City to make inquiries regarding services, report problems, check the status of issues or obtain general information. Instead of having to scroll through a list of more than 200 seven (7)-digit City numbers, all people need to know is 3-1-1. From obtaining library hours, to reporting a stray dog in your neighborhood and a whole lot more, 3-1-1 operators are ready to assist.

Why was 3-1-1 created?

The 3-1-1 service is part of an ongoing effort by Little Rock to make City Government easier and more responsive to the needs of residents, its business owners and visitors. The City of Little Rock 3-1-1 system is a part of the 2004 Bond Project approved by the voters.

When do I call 3-1-1?

Remember that 3-1-1 is for non-emergencies while 9-1-1 service is for emergencies, such as house fires and violent crimes, which require an immediate response from police, fire crews or an ambulance. 

  • Customer service operators will staff the phone from 7:30 AM – 5:00 PM, Monday - Friday. If calling after 5:00 PM, you will be prompted to call back during regular business hours.
  • Individuals living outside the Little Rock City Limits can reach 3-1-1 customer service agents by calling (501) 371-4437.
  • If a non-English speaking individual calls 3-1-1, a third-party translation service will join the call, if so needed.
  • The 3-1-1 Operators are equipped with computer-based technology that will enable hearing impaired individuals to easily communicate with the City of Little Rock utilizing their current TDD/TTY devices.
  • After hours and on weekends, the 3-1-1 Center will be closed; however, police reports can be made by calling (501) 371-4617.
  • In the future, 3-1-1 customer service systems will allow the public to access their local government twenty-four (24) hours a day, seven (7) days a week.
  • The new 3-1-1 system will provide crucial community feedback on information citizens need most and want from their local government.

For emergencies call 9-1-1

Reasons to Call 3-1-1

City Services

To request information or report a non-emergency item, for example:

  • General City Service Information of Phone Numbers
  • City Event Information
  • Locations and Hours of Operation of City Properties
  • Potholes that Need Repaired
  • Street Sweeping Requests
  • Sidewalk Repairs
  • Missed Garbage Pick-Ups
  • Dumpster Requests
  • Report High Grass and Weeds
  • Request Bulky Item Pick-up
  • Tree Trimming on Public Property
  • Taxi/Limo Complaints
  • Report Graffiti
  • Parking Enforcement Issues
  • Traffic Light Outage
  • Street Light Outage
  • Stray Animals
  • Golf Course Maintenance
  • Trail Maintenance
  • Trash in the Park
  • Working Without A Permit

For emergencies call 9-1-1