Meet the Director

Juana Holmes-Green is the Director of the City of Little Rock Department of Emergency Communications (9-1-1). She is a native of New Orleans, Louisiana and has twenty-two (22) years of experience in the Emergency Communications industry. Juana is a graduate of Talladega College with a Bachelors of Arts degree in Physics (pre-engineering) and of Columbia Southern University with a Master of Science degree in Emergency Management Services. She has held a myriad of positions in the industry; from Fire Dispatcher to Director. She has gained experience with the New Orleans Fire Department, Cy-Fair Volunteer Fire Department (Houston, TX), Dillard University Campus Police Department, and Orleans Parish Communication District.

Juana holds several professional certificates and awards that were obtained while being a Dispatcher, Trainer, and Director. Some certificates include; Certified Public Safety Executive (CPE); through the Association of Public-Safety Communications Officials (APCO), certified Emergency (Police, Fire, and Medical) Dispatcher/Quality Assurance; through the International Academies of Emergency Dispatch (IAED), certified Instructor (APCO & IAED), and was awarded 2017 Trainer of the Year.

Mrs. Holmes-Green has exhibited experience in bringing a diverse group together to accomplish the agency’s goals and demonstrates the ability to lead, influence, and motivate others. She has a strong commitment to customer service, dedication to the community, and an understanding of the importance in managing crime and safety issues. Juana is known for demonstrating leadership within the department and empowering her staff, being committed to the needs of the citizens, and initiating a holistic approach to the community, while providing a standard level of service and care.

My unwavering commitment to the protection and safety of the citizens and responders of the City of Little Rock supports the mission and acclivitous values of the department and my suitability to carry them out.

Juana H. Green
Director of 9-1-1 Communications Center
720 West Markham Street
Little Rock, AR 72201