About the Emergency Communications Center
The City of Little Rock Department of Emergency Communications was created over thirty years ago, in 1987, as the Office of Emergency Services. Our first 9-1-1 call was answered on September 11, 1988. The Department of Emergency Communications Center is responsible for the receiving both emergency and non-emergency telephone calls and dispatching the appropriate personnel for a population of more than 200,000 people plus an even larger daytime population. The Department of Emergency Communications is responsible for dispatching responders for the Little Rock Police Department, Little Rock Fire Department, and the Cammack Village Police Department. Medical calls are initially processed through the Department of Emergency Communications but are then transferred to MEMS (Metropolitan Emergency Medical Services).
Department of Emergency Communications Mission Statement
To provide efficient and courteous service to the citizens and visitors of the City of Little Rock and each other in order to maintain the highest standards of professionalism possible
Department of Emergency Communications Values Statement (S.H.I.F.T.)
The City of Little Rock Emergency Communications Department is committed to making a S.H.I.F.T. in order to provide a standard quality of service to our citizens through Selfless Service that will be executed with Harmony, Integrity, and Fairness while maintaining Trust.
S= Selfless Service: Citizens are our focus of everything we do.
H= Harmony: We treat everyone as a valued member of our team.
I= Integrity: We will always be honest and do what we say we will do.
F= Fairness: We will always provide an impartial and just treatment without discrimination to anyone or their situation.
T- Trust: We are vulnerable and receptive to all feedback in order to improve the quality of service to our citizens
Little Rock becomes one of the 200 most populous cities in the country to implement Priority Dispatch Communication System. The City of Little Rock is happy to announce the Emergency Communications Department has made a significant upgrade to the technology used to prioritize calls and response services.